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In what circumstances can the Mediator of consumption refuse to process my application?

The Mediator of consumption may refuse to act upon your application if:

  • you have not submitted a complaint to the other party;
  • the dispute has no real justification or is delusional;
  • the dispute has been or is being examined by another entity seeking amicable settlement, an arbitration tribunal or a court, whether in Luxembourg or abroad;
  • you have submitted your application more than one year after making a complaint to the other party;
  • dealing with the problem would seriously hamper the functioning of the National service of the Mediator of consumption; and
  • the application does not concern a dispute between a consumer and a trader arising from a sale or service contract.